Refund Policy

In accordance with the legislation of the Russian Federation, most software licenses (especially named licenses or after key activation) are non-refundable, as the right to use has already been granted.

Refunds are possible only in exceptional cases within 14 days of purchase, if the plugin has not been activated and the license key has not been used.

If the plugin is activated or the license key has been applied, no refund is made, as the digital product has already been provided.

Refunds for services (custom development, setup) are possible only before work begins.

To request a refund, create a support ticket, specifying the order number and justification for the refund reason.

Refund possible (only for non-activated licenses)

License key has not been activated

Plugin has not been downloaded or installed

Technical incompatibility confirmed by support before activation

No refund

License key has been activated

Plugin has been downloaded or installed

Domain already bound to license

Custom development based on plugin has started

14 days have passed since purchase

Abuse or violation of terms of use

How to request refund

Open a support ticket (support@pluginhub.pro)

Specify order number and refund reason

Attach proof that license was not activated

We respond within 2 business days

Refund terms

Application review: up to 2 business days

Refund processing: up to 10 business days after approval

Refund is made using the same payment method used for payment